We know it’s hard when the power goes out. We work hard to make sure that doesn’t happen, but when it does you can report your outage and stay up-to-date on service restoration with the tools below.
We have several ways for you to check the status of your service:
We often use line and pole numbers for updates. If you don’t know your line and pole number, you can find them on your most recent bill.
Interactive Outage Map
Use our outage map to see where outages are occurring, how many members are without power, and when power is estimated to come back on.
To exit the Customer Summary and view the map, click the “X” in the upper righthand corner.
Click the “X” in the upper righthand corner to exit the Customer Summary and view the map.
Get up-to-date information via text about an outage affecting you, as well as report an outage with a text. We will send you status updates and estimated restoration times as they become available, or you can request them yourself.
Once subscribed to outage text alerts, you can text us when there is a power outage affecting you. And if we discover an outage before you do, we will inform you via text (at 800-442-8616).
During an outage, we will send you status updates and estimated restoration times as they become available, or you can request them yourself. If you wish to no longer receive outage text alerts, you can unsubscribe at any time.
Get the outage information you need by texting the following commands to (800) 442-8616:
|OUT||Report an outage|
|STATUS||Check the status of an outage, including an
estimated restoration time
|QUIT||Unsubscribe from outage text alerts|
Simple. We must have your mobile phone number on file. To add or update a mobile number on your Cherryland account, call us at (231) 486-9200 during business hours or follow the link below. And just so you know, the subscription process is not immediate. Don’t wait until your power’s out to update your mobile phone number!
If your mobile phone number is already associated with your Cherryland account, you don’t need to do anything! You will receive a text confirming that you are subscribed to outage text alerts.
Sure, just contact us and we can help you out.
Yes, our system only knows there’s an outage if somebody reports it. If we haven’t texted you saying we know about your outage, we aren’t aware you’re out of power.