In light of the novel coronavirus (COVID-19) pandemic, we have chosen to take precautionary measures and close the lobby of our Grawn office to the public beginning Monday, March 16.
Here’s what you need to know:
Why is the lobby closed?
Our employees’ well-being is our top priority. We want to take all available precautions to ensure that our employees stay healthy and we can continue providing reliable service to our consumer-members.
How long will the lobby be closed?
We have scheduled the lobby to reopen to the public on Monday, April 6.
Will the closure affect Cherryland’s day-to-day operations?
The closure will have minimal effect on our day-to-day operations.
What additional measures is the co-op taking to protect employees?
We have instituted several measures to safeguard our employees against any potential illness. This includes equipping our employees to perform the majority of their duties from home, cancelling all non-essential business travel, and asking employees to report personal travel and to impose self-quarantines for 14 days following any out-of-state travel.
Will the closure affect your power outage and emergency response?
No, line crews will remain on-call to respond to any power outages or emergencies. You can report your outage via text, through SmartHub, or by calling us at 231-486-9200. Visit our website’s Outage Center to learn more.
Can I still manage my account and pay my bill?
Yes, you can still manage your account online via SmartHub and pay your electric bill in several ways, including online via SmartHub, by phone, by mail, and via our bill pay kiosk at our office.
What should I do if I’m experiencing financial hardship due to the coronavirus (COVID-19) pandemic and struggling to pay my electric bill?
Cherryland is currently suspending all disconnects for non-pay until April 15 and will be evaluating next steps as this situation unfolds. If you are experiencing financial hardship and having difficulty paying your electric bill, we want to work with you to find a solution, including, if applicable, making financial arrangements, directing them to agencies, offering our energy efficiency expertise, etc. We ask that if you are experiencing financial hardship that you stay in contact with us.
Will the closure affect my new service request, pending service orders, etc.?
We do not anticipate any interruptions. The Cherryland engineer assigned to your project will contact you and provide updates as needed.
This is a rapidly evolving situation, and we will address the challenges as they occur. But know that, in the face of any challenge, we are here to keep the lights on. We thank you for your patience and understanding during this time.