UPDATE – March 23, 2020, 4:45 p.m.
In response to Governor Whitmer’s “Stay Home, Stay Safe” Executive Order, we are taking additional measures to safeguard our employees and the public.
First, it’s important to remember that the State recognizes that utilities such as Cherryland provide critical services and need to continue to operate. We’re not going anywhere.
In addition to the measures we’ve already taken, including closing our lobby to the public and having employees work from home, we are asking our lineworkers and field employees to focus solely on tasks related to the continuity of electric service, such as outage restoration. This means that current and pending construction projects could will be delayed. If you have questions regarding a specific project, contact the assigned engineer. And as a reminder, if you see a Cherryland lineworker or field employee, we ask that you adhere to good social distancing practices and do not approach them.
Line crews will remain on-call to respond to any power outages or emergencies. You can report your outage via text, through SmartHub, or by calling us at 231-486-9200. Visit our website’s Outage Center to learn more.
UPDATE – March 23, 2020, 4:00 p.m.
Cherryland has taken proactive steps to provide relief to consumer-members experiencing financial hardship due to the coronavirus pandemic. This includes temporarily modifying billing policies that may affect you.
Here’s what you need to know:
• We’ve suspended shutoffs for non-payment until May 15, 2020. Note that past due notices will still appear on your monthly bill. This is necessary if you choose to apply for financial assistance.
• We’re also waiving late fees beginning with bills that will generate on or after April 8, 2020.
• If you’re struggling to pay your electric bill, call our member services department at (231) 486-9200 to speak with a representative. We want to work with you to find a solution, including setting up payment plans.
• If you wish to seek financial assistance through local agencies, you must first apply with the Michigan Department of Health & Human Services as soon as possible. Visit www.michigan.gov/mibridges or call (844) 464-3447 to learn more.
• During this time, we encourage you to pay what you can on your electric bill to avoid a high balance when we return to our normal billing policies. You can pay your bill online through SmartHub, via our automated phone system at (877) 833-3277, by mail, or via our bill pay kiosk outside our Grawn office.
We are continually monitoring the pandemic and responding accordingly.
UPDATE – March 13, 2020, 1:30 p.m.
In light of the novel coronavirus (COVID-19) pandemic, we have chosen to take precautionary measures and close the lobby of our Grawn office to the public beginning Monday, March 16.
Here’s what you need to know:
Why is the lobby closed?
Our employees’ well-being is our top priority. We want to take all available precautions to ensure that our employees stay healthy and we can continue providing reliable service to our consumer-members.
How long will the lobby be closed?
We have scheduled the lobby to reopen to the public on Monday, April 6.
Will the closure affect Cherryland’s day-to-day operations?
The closure will have minimal effect on our day-to-day operations.
What additional measures is the co-op taking to protect employees?
We have instituted several measures to safeguard our employees against any potential illness. This includes equipping our employees to perform the majority of their duties from home, cancelling all non-essential business travel, and asking employees to report personal travel and to impose self-quarantines for 14 days following any out-of-state travel.
Will the closure affect your power outage and emergency response?
No, line crews will remain on-call to respond to any power outages or emergencies. You can report your outage via text, through SmartHub, or by calling us at 231-486-9200. Visit our website’s Outage Center to learn more.
Can I still manage my account and pay my bill?
Yes, you can still manage your account online via SmartHub and pay your electric bill in several ways, including online via SmartHub, by phone, by mail, and via our bill pay kiosk at our office.
What should I do if I’m experiencing financial hardship due to the coronavirus (COVID-19) pandemic and struggling to pay my electric bill?
Cherryland is currently suspending all disconnects for non-pay until April 15 and will be evaluating next steps as this situation unfolds. If you are experiencing financial hardship and having difficulty paying your electric bill, we want to work with you to find a solution, including, if applicable, making financial arrangements, directing them to agencies, offering our energy efficiency expertise, etc. We ask that if you are experiencing financial hardship that you stay in contact with us.
Will the closure affect my new service request, pending service orders, etc.?
We do not anticipate any interruptions. The Cherryland engineer assigned to your project will contact you and provide updates as needed.
This is a rapidly evolving situation, and we will address the challenges as they occur. But know that, in the face of any challenge, we are here to keep the lights on. We thank you for your patience and understanding during this time.